Returns & refunds


Free Refund policy

Our Free Refund policy is applicable for the below cases.

  • Product Not Delivered.
  • Mismatch of the Delivered Product with description on the website.
  • Damaged Product.

Partial refunds

  • Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which will be evaluated by the company.
  • A partial refund also applicable for products cancelation if the case doesn’t fit with the free refund policy.

Refunds & Returns during Warehouse sales & Discounts

  • There will be NO returns, No refunds for items purchased during big sales (50% discount and above).
  • There might be some cases where we accept returns and partial refunds during the big sales (upon our approvals).
  • Delivery fees will not be refunded

Refund process

Customer can request the product cancelation by submitting a ticket from the orders page or by sending email to with Subject: “Cancellation Request” within 3 days from the delivery date. Mail must contain the following details:

  • Order Number
  • Cancellation Reason

The process

  • Customer should request the Refund within 3 days from the delivered date.
    After verifying all the order details, our team will evaluate the case and process the request for cancellation if applicable.
  • After the cancelation request is made, refund amount will reflect in your account within 5-10 business days. (Based on the client’s bank and transfer time).
  • For Cash on Delivery products, please contact the customer service and support team.

* In case of any delivery issues, we request customers to send photos of the product’s received and Order details.

Refund terms & conditions

  • If there is any complain about the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
  • Any discounted or exempted amount is not applicable for refund.
    In case of Partial Cancellation, 5% to 50% charge will be applicable (based on the case).
  • In all matters concerning Cancellation and refund Best Price Arts shall have the deciding hand.
  • A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final.

Customized products cannot be refunded.

Hassle Free Returns

Easy and flexible 7 days return policy

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Fulfilled by BPA

All the products are fulfilled by BPA

Free Shipping

On orders above 200 AED*

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